|Success Manager- Krux Digital|
|Customer Success - Strategy and Operations|
|US - New York - New York
|Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
The successful Success Manager is an intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in both guiding quantitative analysis and building trust-based relationships with clients and across the company. The Client Partner will report to the head of the Success Manager team within Krux Solutions. The Client Partner serves three to five of Krux’s largest, most strategic clients while working closely with colleagues on the Customer Insights and Analytics, Data Science and Client Solutions Management teams. The Client Partner owns the business imperative to deliver a positive, engaging and profitable experience to both the client and to Krux.
The Success Manager plays a key role as new relationships are transitioned from Krux Sales to Solutions. The Success Manager will also collaborate with the Marketing team in the development of marketing materials, case studies, best practices and thought leadership material and with the Product team on new feature ideation and rollout. Additionally the Client Partner may work closely with Krux partners such as Accenture, Merkle and Cadreon.
There are two broad areas of focus for the Success Manager:
1) strategic account management on existing clients and
2) sales and new client launches. Specifically:
Existing Account Management
The Client Partner is the primary contact for assigned Krux clients. Core accountabilities of the Client Partner within the realm of existing account management are as follows:
Sales and New Client Launches
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