|Lead Solution Architect - Salesforce DMP|
|Customer Success – Professional Services|
|US - California - San Francisco (HQ)
US - New York - New York
|Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.|
This is a senior role reporting to the Senior Director of Implementation and Integration for the Salesforce DMP. The Lead Solution Architect leads the global Solution Architect (SA) team and is a critical hub for coordination, setting standards, driving consistency, and reducing complexity across engineering, product, sales and solutions. The successful candidate embraces a master-apprentice mindset and brings a demonstrated track record of developing a community of professional practice. Success in role is made evident through reduced project cycle times, increased use/adoption of standard approaches, clean, robust and accurate documentation and increased collaboration across Salesforce DMP teams. The Lead Solution Architect works with clients, external partners, and colleagues across the Salesforce DMP.
Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success. As an embedded resource from I&I into Solutions, the Lead Deployment Architect will have deep relationships and access to leads in I&I, Product, and Engineering, while working closely with the heads of Professional Services, Support, Field Enablement, and the Solutions leaders in the US, EU and APAC. This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
The scope of responsibilities fall in five areas, each of which is described below.
Manage Deployment Architecture operations: Establish core operating rhythm within the Advisory Services matrix to ensure the right resources are delivered to the right clients and colleagues at the right time. Successfully manage to financial targets and deadlines with an uncompromising passion for quality. Forecast accurately and manage resources judiciously
Build and manage for scale: Attract, develop and retain Solution Architects. Nurture additional SA skill sets in embedded Solutions Engineers from within the I&I team. Set standards for team delivery, identify skill development needs and guide development of internal training programs for SA team and other Salesforce DMP team members. Train and develop Solution Architects to leverage and evolve deployment best practices in technical design, documentation and delivery. Manifest a master – apprentice mindset and approach across the team with a clear end-goal of developing a true community of practice
Solution design: Develop reference deployment architecture (in collaboration with I&I, Product, and Engineering) for major lines of business (e.g., CPG, retail, digital publishers). Develop and maintain best practices and role-specific training (in collaboration with Training team) for the SA team. Ensure all client accounts with Solution Architects assigned follow key steps for technical discovery, design, review, documentation and delivery. For select major accounts, evaluate deployment design recommendations and provide feedback to the Solutions team, client, agency and/or other partners. Serve as advisor to Sales during SOW development and Deployment Architects during project execution as teams bring the Salesforce DMP platform to life for clients
Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP platform. Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences
Product and tool extension: Provide market feedback to the Product team to inform development of deployment packages. Work closely with Senior Solutions Engineers to design internal tools and reports to facilitate implementation and validation across different market verticals and tech stacks
Success in role requires that the Lead Solution Architect:
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