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Lead Solution Architect - Salesforce DMP
Customer Success – Professional Services
US - California - San Francisco (HQ)
US - New York - New York
Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

This is a senior role reporting to the Senior Director of Implementation and Integration for the Salesforce DMP.  The Lead Solution Architect leads the global Solution Architect (SA) team and is a critical hub for coordination, setting standards, driving consistency, and reducing complexity across engineering, product, sales and solutions.  The successful candidate embraces a master-apprentice mindset and brings a demonstrated track record of developing a community of professional practice.  Success in role is made evident through reduced project cycle times, increased use/adoption of standard approaches, clean, robust and accurate documentation and increased collaboration across Salesforce DMP teams. The Lead Solution Architect works with clients, external partners, and colleagues across the Salesforce DMP.

Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success.  As an embedded resource from I&I into Solutions, the Lead Deployment Architect will have deep relationships and access to leads in I&I, Product, and Engineering, while working closely with the heads of Professional Services, Support, Field Enablement, and the Solutions leaders in the US, EU and APAC.  This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
 

The scope of responsibilities fall in five areas, each of which is described below.

Responsibilities
 

Manage Deployment Architecture operations:  Establish core operating rhythm within the Advisory Services matrix to ensure the right resources are delivered to the right clients and colleagues at the right time.  Successfully manage to financial targets and deadlines with an uncompromising passion for quality.  Forecast accurately and manage resources judiciously

Build and manage for scale:  Attract, develop and retain Solution Architects.  Nurture additional SA skill sets in embedded Solutions Engineers from within the I&I team.  Set standards for team delivery, identify skill development needs and guide development of internal training programs for SA team and other Salesforce DMP team members.  Train and develop Solution Architects to leverage and evolve deployment best practices in technical design, documentation and delivery.  Manifest a master – apprentice mindset and approach across the team with a clear end-goal of developing a true community of practice

Solution design: Develop reference deployment architecture (in collaboration with I&I, Product, and Engineering) for major lines of business (e.g., CPG, retail, digital publishers).  Develop and maintain best practices and role-specific training (in collaboration with Training team) for the SA team.  Ensure all client accounts with Solution Architects assigned follow key steps for technical discovery, design, review, documentation and delivery.  For select major accounts, evaluate deployment design recommendations and provide feedback to the Solutions team, client, agency and/or other partners.  Serve as advisor to Sales during SOW development and Deployment Architects during project execution as teams bring the Salesforce DMP platform to life for clients

Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP platform.  Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences

Product and tool extension:  Provide market feedback to the Product team to inform development of deployment packages.  Work closely with Senior Solutions Engineers to design internal tools and reports to facilitate implementation and validation across different market verticals and tech stacks

 

Success in role requires that the Lead Solution Architect:

  • Fluently speaks and writes in language that is meaningful to a broad range of stakeholders from solutions to business development to agencies to engineering and product
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Simplifies, rationalizes and clarifies complex and even conflicting signals to bring clarity to areas of ambiguity and drive decisions and action
  • Possesses sound business judgment
  • Builds trust-based relationships with senior leaders and line staff alike
  • Effectively advocate for new ideas, approaches, tools, standards
  • Willing to travel, including internationally, 20-50% of the time (based on location and project assignment)

 

Qualifications

  • 12+ years professional experience including 5+ years in a technical leadership position in relevant industry (consulting, technology company and/or agency) required
  • At least two of the following:
  • 5+ years of experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
  • 5+ years of systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
  • 5+ years of experience as Solution Architect, Professional Services (Implementation) Architect/Manager, Software Solution Architects, Systems Engineer
  • 5+ years specifically in software areas of expertise related to Enterprise Software, SaaS/PaaS, IoT and security, or big data
  • English language proficiency required.  Additional languages a plus
  • Bachelor degree required, advanced degree a plus

 


Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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