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Customer Success Manager- Salesforce DMP (formerly Krux Digital)
Customer Success – Customer Management
US - California - San Francisco (HQ)
US - California - Santa Monica
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Salesforce DMP (formerly Krux) Client Success Manager
The job:
  • Maintain consistent communication with clients for the purpose of understanding overall satisfaction with product and services
  • Educate clients on new product offerings and updates to existing features and capabilities
  • Understand how clients are currently leveraging Salesforce DMP to recognize opportunities for upsell
  • Manage negotiation of contract renewals
  • Stayed informed of any major technical issues or implementation requirements
  • Assist in development of collateral to educate and showcase the benefits of Salesforce DMP offerings
  • Stay informed of data-driven marketing news, emerging technologies and competitor offerings
We’re looking for someone with:
  • In short, a people person. You enjoy engaging with clients and talking with them about their business and how Salesforce DMP can solve for their business needs
  • Being proactive is key in this role, you will be taking the lead in sharing insights and updates with clients
  • Understanding of online media and marketer business models (yield, product strategy, sales strategy, campaign strategy)
  • A dependable and reliable team player
  • Ability to manage multiple clients and projects simultaneously
  • Willing to travel occasionally to meet with key accounts to conduct business reviews
  • Proficiency with Spanish language (verbal, written) a plus
  • Previous experience with marketers, publishers, dmps, and/or ad servers
  • Experience in online Ad operations, Ad Tech or SAAS
  • The ability to adapt in an entrepreneurial environment and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or
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Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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