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Lead User Researcher
Technology - User Experience
US - Massachusetts - Burlington

Salesforce Commerce Cloud (formerly Demandware) is the global leader of Cloud ecommerce solutions that enable the world’s most recognized brands to easily design and deploy robust ecommerce sites across traditional web, mobile, tablet and in-store applications. Customers use our highly scalable and integrated Cloud platform to more quickly launch and manage multiple ecommerce stores, initiate marketing campaigns and drive ecommerce traffic on a global scale.  We are focused on the continuous development of a cutting edge Cloud platform loaded with features and functionality that allow our clients to provide an ecommerce experience unparalleled in the industry. 

As Lead User Researcher working on Commerce Cloud, you drive the User Research & Analytics initiative at the core of our Commerce products. Your insights will increase people’s productivity at work: merchants will be more effective at setting up their storefront and marketers will be on top of Campaigns and Promotions on products in their catalog. Commerce Cloud transforms the businesses of hundreds of thousands of customers and millions of users. Your insights will matter – at scale.

You distill complex problems into insights that inform design and development decisions. You eagerly seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones. 

You’re passionate about technology. You’re even more passionate about people. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

Sound like you? Then you're someone we want to work with. Join our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 9 years running – in Fortune 100 Top Places to work.

Responsibilities

  • Provide strategic and tactical insights that inform design and development for Commerce Cloud
  • Conduct research engagements as an individual contributor
  • Partner fully with designers, engineers, product managers, and documentation writers to provide the best possible experience for our users and customers

Required Experience / Skills:

  • 5+ years of experience conducting research in user experience, product design, or technology contexts
  • Familiarity with basic statistical methods and concepts
  • Ability to plan, design, execute and communicate both strategic and tactical research engagements
  • Expert understanding of research methods (qualitative and quantitative) and best practices
  • Proven track record influencing product direction and strategy with actionable insights
  • Experience working in cross-functional teams (e.g. design, product management, engineering)
  • Excellent project management, communication, and presentation skills
  • M.A./M.S. or Ph.D. in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related degree

Bonus

  • Experience managing geographically distributed teams
  • Experience with business software, solutions, technology
  • Experience with commerce and retail verticals

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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