|Lead User Researcher, Salesforce.org|
|US - California - San Francisco (HQ)
US - Remote
|Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.|
Salesforce.org is a nonprofit social enterprise with a mission to empower its community of stakeholders to accelerate impact in a whole new way.
Salesforce.org impacts thousands of organizations and the millions of people they serve by delivering the world’s best nonprofit and educational technology solutions at affordable rates. It also inspires employee giving by matching their donations and driving volunteer engagement in the community. And it leverages a unique self-sustaining model to generously re-invest the revenue generated back into the community through strategic grants focused on education and workforce development.
Salesforce.org is looking for a Lead User Researcher to produce generative and evaluative research insights that will shape our design, development and business decisions. We are deeply invested in the success of our service-driven users and work cross functionally to create best-in-class products that empower users to create change in the world around them.
At Salesforce.org, we design products for Higher Education, and Nonprofit customers, as well as our internal Team Members to transform their communities and beyond. We encourage continuous improvement, empathy and service in the product development life cycle.
As a Lead User Researcher you’ll conduct self guided data collection to gain valuable insights about our users and present them to members of the product development team. You’ll measure our UX solutions constantly for reach and impact with a focus on iterative improvement, sharing results at a regular cadence with the larger organization. Using your skills as an empathetic researcher, you help build not just usability and utility, but user loyalty and engagement as well.
Your primary responsibilities will include:
What You'll Need to Succeed:
If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment
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