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Lead User Researcher,
US - California - San Francisco (HQ)
US - Remote
Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


Lead User Researcher

San Francisco, CA or remote US is a nonprofit social enterprise with a mission to empower its community of stakeholders to accelerate impact in a whole new way. impacts thousands of organizations and the millions of people they serve by delivering the world’s best nonprofit and educational technology solutions at affordable rates. It also inspires employee giving by matching their donations and driving volunteer engagement in the community. And it leverages a unique self-sustaining model to generously re-invest the revenue generated back into the community through strategic grants focused on education and workforce development. is looking for a Lead User Researcher to produce generative and evaluative research insights that will shape our design, development and business decisions. We are deeply invested in the success of our service-driven users and work cross functionally to create best-in-class products that empower users to create change in the world around them.

At, we design products for Higher Education, and Nonprofit customers, as well as our internal Team Members to transform their communities and beyond. We encourage continuous improvement, empathy and service in the product development life cycle.

As a Lead User Researcher you’ll conduct self guided data collection to gain valuable insights about our users and present them to members of the product development team. You’ll measure our UX solutions constantly for reach and impact with a focus on iterative improvement, sharing results at a regular cadence with the larger organization. Using your skills as an empathetic researcher, you help build not just usability and utility, but user loyalty and engagement as well.


Your primary responsibilities will include:

  • Providing strategic and tactical research insights that inform design and development across industry and enterprise verticals

  • Partnering actively with UX designers, engineers, product managers, and documentation writers to provide the best possible experience for our users

  • Driving or supporting generative (user surveys, user interviews, contextual inquiry, focus groups) and evaluative (heuristic, exploratory, assessment and validation) research across all industry verticals

  • Preparing test plans, coordinating studies and reporting on findings to relevant stakeholders

  • Providing solution proposals for evaluative study findings

  • Empathizing and advocating for the user by identifying opportunities to improve product functionality and interactions and by evangelizing user-centered design within the company


What You'll Need to Succeed:

  • 6+ years of relevant work experience in user research in-house, at an agency, or in an equivalent full-time role

  • Expert understanding of research methods (qualitative and quantitative) and best practices

  • Familiarity with basic statistical methods and concepts

  • A focus on problem-solving first and foremost, with an ability to understand and balance user goals with business strategy and technical feasibility

  • The ability to communicate effectively across multidisciplinary teams including Engineers, Product Managers and other stakeholders in a collaborative environment

  • The ability to successfully manage multiple projects simultaneously, handle a fast-paced work environment, meet deadlines, and manage changing priorities

  • The ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders

  • Excellent project management, communication, and presentation skills

  • B.S. or M.A./M.S. or Ph.D. in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related degree

  • A passion for your work and a positive and humble attitude

  • Bonus: Experience with business software, solutions, technology (Salesforce specifically)

​If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment

*LI-Y and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or
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Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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