|Commerce Cloud Success Manager - APJ|
|Customer Success – Customer Management|
|Singapore - Singapore
|Salesforce Commerce Cloud (formerly Demandware) is the global leader of Cloud based (SaaS) E-Commerce solutions that enable the world's premier retailers to maintain a robust online shopping presence. We empower our clients to improve their ROI by giving them the tools to effortlessly design and deploy seamless E-Commerce sites across traditional web, mobile, tablet and in-store applications. Commerce Cloud provides a highly scalable, integrated cloud platform that allows our clients to rapidly launch and manage multiple e-commerce stores, initiate unique marketing campaigns, and drive customer traffic across a global footprint. Our model serves for an environment of constant innovation which extends to our technology and internal company culture.
Salesforce Commerce Cloud is seeking a Customer Success Manager in Singapore who will be a highly visible team member responsible for the complete post-sale success and satisfaction of a portfolio of Salesforce Commerce Cloud Customers. Reporting to a Regional Director, the Customer Success Manager will identify and leverage company-wide resources to address any customer satisfaction, growth opportunity or risk in their portfolio. Our Customer Success Managers are expected to possess knowledge, expertise, and experience in Software-as-a-Service business models, Digital Commerce, account management, customer relationship building, and program and project management. Our Customer Success group collaborates with Sales on renewals, participating in commercial negotiations as a Customer advocate and business partner.
The Customer Success team is similar to an enterprise software account management organization; however, we deploy a unique "shared success" commercial model that motivates us to ensure our Customers are fully enabled and equipped to drive top-line sales growth through our platform. Their success is our success. It's the Customer Success Manager's goal to make every customer in their portfolio successful and committed to Salesforce Commerce Cloud for life through a trusted advisor relationship.
At Salesforce Commerce Cloud, the Customer Success team is part of an umbrella organization called Retail Practice & Customer Success, which also includes subject matter experts on implementing, using, and optimising Salesforce Commerce Cloud in addition to digital commerce and omni-channel best practices. Resources from Retail Practice and across Salesforce Commerce Cloud will be available to support the Customer Success team in the execution of effective account management engagement plans.
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