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Application Instructor
Market Readiness- Training
Japan - Tokyo - 東京, 日本

Application Instructor

Department Description:
Salesforce.com University Customer Training is a global team responsible for training and enabling employees, customers and partners on the use of Salesforce application and platform.
Our passion is in supporting both the discovery and leveraging of each individual's potential through the use of Salesforce's innovative products, platforms and services. We love to WOW our customers and find ultimate satisfaction in hearing them tell us their success stories after having attended our seminars and training sessions. Enablement is definitely our job, our brand, and our identity!

Role Description:
Salesforce Application Instructors deliver dynamic public workshops which are primarily attended by customers but also by partners and fellow employees. In addition to managing and delivering training sessions, Instructors also serve to enable authorized partner instructors to be successful in delivering their own customer training sessions.

Your Impact:
Success in this position is measured through your demonstrated high level of passion for Salesforce applications, platform, and services. This includes using, implementing, developing and adopting the Salesforce solution. You will be looked at to inspire and motivate training attendees including customers, partners, and other Salesforce members. Of course, your training delivery will also need to be conducted in true Salesforce style ensuring that participants are treated politely, engaged in the training sessions, and leave with a much stronger skill set and ability than when they first started your course.

Your Responsibilities:
• Deliver effective, well-managed and well-facilitated training in public, private and internal classes
• Receive 4.5 or higher average scores (out of 5) from student surveys – the primary measure of customer satisfaction
• Participate in community conversations to optimize training materials, increase instructor technical knowledge and raise issues for discussion/resolution
• Answer questions posed/posted by partners instructors and documents answers for future use
• Localize training materials of instructor-led, online and certification and adjust for Japanese customers.
• Design and develop training materials of instructor-led, online and certification to meet Japanese customers’ needs and business requirements.
• Proactively promote the Training & Certification catalogue of offerings such as learning paths, certification and additional training courses with customers, both in and out of the classroom
• Pass leads to the Training Account Executives to contribute the team revenue targets

Minimum Qualifications:
• Excellent presentation, facilitation or classroom delivery skills in Japanese
• CRM/SFA or ERP application experience required; Salesforce CRM experience a plus
• Proactively research leading-edge cloud technology and their products' functions
• Must be able to thrive in a very fast paced environment
• Excellent written and verbal communication skills. English required (TOEIC 700 + )

Preferred Qualifications:
• Any contact/call center software experience a plus.
• Experience with structured writing techniques and modular content development processes preferred.
• Proactive commitment to customer satisfaction and personal excellence

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
 
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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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