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Customer Success: Business Development Manager
Customer Success – Support Services and Renewals
US - California - San Francisco (HQ)
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Seeking a Business Development Manager to join our growing Customer Success team. This is a highly visible, collaborative position with quota-carrying responsibility for generating net-new sales pipeline each quarter. A successful BDM is a motivated self-starter who is hungry for a challenge. Your high-energy and professional persistence will drive targeted prospecting activities into a set of assigned accounts. The Business Development Manager will build a global team whose main focus is identifying, developing and creating new Cloud Services business opportunities for our sales teams.
  • Lead the development of sales processes, FAQ and CTA’s to further develop the Cloud Services sales process.
  • Recruit, Train and Manage a Global Team of 3-5 Sales Development Reps
  • Respond to and qualify incoming web and phone inquiries regarding Cloud Services
  • Create a positive first impression with our prospects and customers by providing them with a world class experience
  • Partner with our experienced Success Partners and Account Executives teams to develop creative programs and events to drive pipeline and close deals
  • Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Cloud Services
  • Achieve monthly quotas of sourced qualified opportunities and closed business
  • Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling) and create prioritized strategic target account lists within a defined territory
  • Achieve quarterly quotas of qualified opportunities and pipeline progression
  • Recruit for local and national events created by marketing
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce features and associated business benefits to address their needs.

Minimum Qualifications:
  • Bachelor's degree from an accredited University is required
  • 3-4 Years of sales experience and experience leading and coaching a sales team
  • Executive-level communication and interpersonal skills
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.
  • Expertise facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
  • Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
  • Deep understanding of customer success principles, approaches and considerations
  • Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
  • Knowledge of sales organizations and approaches
  • Knowledge of product and platform features, capabilities, and best use

Salesforce is a team sport, and we play to win. Join us! and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or
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Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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