|Senior Manager, Network Operations|
|Technology - Infrastructure Engineering|
|Ireland - Dublin
|Job Title: Senior Manager, Network Operations
Location: Dublin, Ireland
Salesforce is seeking a Senior Manager to act as the leader of the Global Network Operations front-line support team. Working closely with counterparts in the Site Reliability organization, this global team of engineers is always at the ready to swiftly respond to all service-impacting network issues around the clock; it is currently staffed 24x5, in a follow-the-sun model, with weekend on-call personnel. As a Senior Manager of the Global Network Operations team, you will be responsible for leading a highly specialized team with the primary focus of ensuring the uptime of the Salesforce network. When not fighting fires, the team is responsible for fire prevention to minimize potential for future outages. This includes root cause analysis, proactive measures to increase network stability, process improvement to reduce human error, destructive testing, and game day exercises, driving monitoring improvements and alert-handling automation. The leader in this role must demonstrate a strong focus on engineering practices, service ownership, agile leadership, and people management skills. You should have an uncanny ability to understand network topologies, pinpoint problem areas, and drive high availability. You will represent the Global Network Operations organization in cross-functional meetings and own decisions related to our network operations policies and methods.
Salesforce, the Customer Success Platform and worlds #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as- you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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