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Senior Manager, Network Operations
Technology - Infrastructure Engineering
Ireland - Dublin

Job Title: Senior Manager, Network Operations
 
Location: Dublin, Ireland
 
Description

Salesforce is seeking a Senior Manager to act as the leader of the Global Network Operations front-line support team. Working closely with counterparts in the Site Reliability organization, this global team of engineers is always at the ready to swiftly respond to all service-impacting network issues around the clock; it is currently staffed 24x5, in a follow-the-sun model, with weekend on-call personnel. As a Senior Manager of the Global Network Operations team, you will be responsible for leading a highly specialized team with the primary focus of ensuring the uptime of the Salesforce network. When not fighting fires, the team is responsible for fire prevention to minimize potential for future outages. This includes root cause analysis, proactive measures to increase network stability, process improvement to reduce human error, destructive testing, and game day exercises, driving monitoring improvements and alert-handling automation. The leader in this role must demonstrate a strong focus on engineering practices, service ownership, agile leadership, and people management skills. You should have an uncanny ability to understand network topologies, pinpoint problem areas, and drive high availability. You will represent the Global Network Operations organization in cross-functional meetings and own decisions related to our network operations policies and methods.

 

Responsibilities

  • Oversee the day-to-day functions of front-line Network Operations; drive accountability and operational excellence to ensure all network incidents are appropriately actioned and SLAs/OLAs are met.

  • Participate in high severity outage bridges to ensure appropriate network resources are engaged, provide technical guidance as necessary and communicate status to senior leaders.

  • Develop and track success metrics and identify areas for improvement in processes, monitoring and team technical skills.

  • Ensure prompt completion of root cause analysis for all impactful incidents.

  • Identify fundamental reliability issues with the network infrastructure, providing strategy and direction for improvement.

  • Contribute to the development of change management policies and procedures, and proactively identify high risk change activity for mitigation.

  • Manage performance and development of individual contributors. Act as a technical mentor to Network Operations team members.

 

Required Skills

  • 7+ years of experience in network engineering and/or operations, with a strong preference for someone with experience on a 24x7 team responsible for maintaining the uptime of a large-scale network.

  • 3+ years of experience in a senior people manager and/or technical leadership role.

  • Self-motivated and goal-oriented, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Highly developed organizational and planning skills, with a strong analytical approach to problem solving and data-driven decision making.

  • Exceptional leadership abilities, with experience in mentoring/coaching, performance management, goal setting, and metrics-based reporting.

  • Extensive experience with incident management, and the ability to rapidly assess impact, marshall resources, and direct troubleshooting efforts in order to speed resolution.

  • Excellent written and verbal communication skills and the ability to effectively convey highly technical information to senior executives.

  • Expert level knowledge of TCP/IP networking, architecture, and core technologies, such as BGP, IS-IS OSPF, QoS, etc.

  • High level of proficiency in router and switch configuration, troubleshooting, and maintenance, with emphasis on Cisco and Juniper.

  • Strong knowledge of load balancing, with emphasis on F5.

  • Must demonstrate integrity and maturity, as well as a constructive approach to challenges.

 

Desired Skills

  • High level of proficiency and experience maintaining and troubleshooting load balancers, with emphasis on F5.

  • Experience deploying large scale distributed multi-vendor network environments.

  • Highly skilled in packet analysis, network analysis tools, and analytical fault diagnosis.

  • Experience in deploying, customizing, and scaling a network monitoring solution.

  • Practical knowledge of Agile development methodologies and ITIL principles.

 

Other Requirements

  • Ability to travel internationally.



Salesforce, the Customer Success Platform and worlds #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as- you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.
 
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