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Director of Product Management, Search
Product Management - Engineering
US - California - San Francisco (HQ)
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

We’re looking for an exceptional product leader to join the Salesforce Search team and help revolutionize the way people use enterprise search.

Search is critical at Salesforce; it’s the #1 most-used feature.  We help Salesforce users discover or retrieve the information they need in order to get the job done, over 100 million times a day.  Search at Salesforce is only getting more important as the company’s product portfolio and index grow. And with advances in artificial intelligence and machine learning, the work we’re doing is getting even more exciting and impactful.

Responsibilities:
  • Drive the success of our Salesforce Search product.
  • Leverage market analysis, competitive understanding, and customer research to define the roadmap for Search experience and bring the best of consumer web social and collaboration technology to the enterprise.
  • Translate product strategy into detailed requirements and prototypes, and then work with designers, developers, and quality engineers to implement these features.
  • Bring a detailed eye for user experience and design to ensure features drive high adoption and customer enthusiasm.
  • Facilitate communication throughout the development process between a variety of internal teams as well as customer facing teams, ensuring that products satisfy customers’ needs and are highly adopted.
  • Serve as a product evangelist with Marketing, Sales, and the go-to-market organization to help them understand the vision, roadmap and best practices.
  • Interact with customers to get product feedback and identify additional market opportunities.

Desired Skills/Experience:
  • Passion for envisioning and delivering great user experiences; Great user experience instincts
  • 4+ years of experience in Product Management
  • Experience researching and analyzing user needs
  • Excellent organizational skills, analytic capabilities, and attention to detail.
  • Proven ability to influence cross-functional teams without formal authority. Strong communication skills.
  • Demonstrated experience in the agile software development process.
  • Strong user experience/design sense, with a record of building great products.
  • Experience in designing, developing, and building collaborative or social web technologies, either in the consumer or enterprise space.
  • Working knowledge of the Salesforce products, APIs and administrative controls.
  • Experience presenting to executive leadership and handling sensitive customer escalations

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

*LI-Y

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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