Salesforce Jobs and Careers - Join the #SalesforceOhana - Salesforce.com
Sr. Content Developer, CSG Enablement
Enablement - Field and Partner Productivity
US - California - San Francisco (HQ)
US - Indiana - Indianapolis
Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!


OVERVIEW:

In this role, you will work cross-fuctionally to design, develop, implement, and evaluate learning content to enable our internal Customer Success Group (CSG). You are passionate about learning with a strong track record of building effective and scalable learning programs. You are a strategic thinker, enthusiastic educator, and willing to take risks in order to achieve great results. You have the skill-set to influence decisions and identify continuous improvement opportunities in the area of Learning Development through analytics and measurement, production expertise and strong problem solving skills.

 

RESPONSIBILITIES:

  • Work cross-functionally to determine learning requirements and develop measurable learning objectives
  • Work with subject matter experts to design effective course content, realistic examples, and appropriate hands on activities that meet learning objectives
  • Create course elements (e.g., graphics, audio, demonstrations, and simulations) using the appropriate tools. Assemble, QA, and deploy final course
  • Develop supporting resources including videos, case studies, tip sheets, assessments, challenge questions and other assets
  • Bring a deep understanding of our CSG learners, and be able to put yourself in the mind of the learner to create incredible, fun, aspirational, relevant content
  • Demonstrate excellent communication and time-management skills, leadership and judgment
  • Demonstrate a proactive, results-driven, attention to detail approach to the work
  • Manage content development process from start to finish with accountability to establish and ensure deadlines are met

 

SKILLS:

  • 5-10 years instructional content development experience
  • Bachelor's degree in related field (instructional design/technology)
  • Instructional design expertise and ability to apply concepts of adult learning theory
  • Ability to take complex, sometimes mixed messages from multiple stakeholders and transform them into simple, elegant, and clear content solutions
  • Excellent analytical skills with a strong demonstrated aptitude for creating training for both a technical audience and a business user audience
  • Experience with learning and/or design software tools (Photoshop, Articulate Storyline, Final Cut Pro, Captivate, Camtasia, etc…)
  • Ability to manage multiple priorities and deliver on-time results
  • Advanced written and verbal communication skills
  • Ability to thrive in a fast-paced, rapidly changing, demanding environment
  • Knows how to balance high standards for quality with the need to get to market fast

 

DESIRED SKILLS:

  • Graphic design experience a plus
  • Innovative and creative thinker, unafraid to take risks
  • Self-starter and high degree of motivation to go above and beyond the task at hand
  • Experience working in a startup and/or technology environment
  • Familiarity with Salesforce products and culture
*LI-Y

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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