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Senior Systems Specialist
Information Technology
US - California - San Francisco (HQ)
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

The Platform Enablement team within the IT Enterprise Services and Support Organization focuses on the internal success of Salesforce on Salesforce. The team collaborates with R&D leadership to evaluate new product features and champion the adoption within our internal Salesforce instances. As the Sr. System Specialist, Salesforce on Salesforce, the person will be the expert of and Lightning Development technology for our internal implementation. The Sr. Systems Specialist will play a key role in the strategic Salesforce on Salesforce program which will enable Salesforce to showcase our internal usage of Salesforce platform on the latest technologies.


  • Drive adoption of new product features and new technologies in the internal platform
  • Research and develop solutions to retrofit the platform to be 100% Lightning compatible
  • Collaborate with R&D to perform analysis on new development technology and develop prototypes in the internal platform with the new capability
  • Collaborate with IT development to roll out the best in class implementation
  • Troubleshoot issues with the new development technologies
  • Understands all aspects of internal platform configuration and technical capabilities, including all changes and potential system implications related to ongoing releases
  • Lead the user adoption of new product features from R&D, produce trending report of usage, and recommend methods to increase adoptions
  • Proactively monitor the usage of internal platform
  • Maintains updated system documentation and Salesforce policies/procedures
  • Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires
  • Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills:

  • Salesforce ADM 211 certification
  • Salesforce Developer 501 certification or platform developer certification
  • 7+ years of experiences as Visualforce, APEX, and Javascript developer and system administrator in large, complex environment
  • Experience in developing solutions with Salesforce REST API, SOAP API, Metadata API, and Tooling API.
  • Experience in defining process and security model for CRM solution in large enterprise with minimum of 1000 users
  • Good time management skills with ability to juggle multiple projects/tasks across various user groups
  • Must be a self-starter who thrives on working in fast-paced environment
  • Strong verbal and written communication to users and stakeholders
  • Strong team player with service-oriented attitude and customer focus
  • Familiarity with change management and release management principles and processes
  • Bachelor Degree in Computer Science or other related technical field

Desired Skills:

  • Salesforce Developer (501) Certification or platform developer certification
  • Salesforce programming Lightning Components (Dev 601) certification
  • Experiences with developing Lightning components
  • Master degree in relevant business or technical discipline
  • Experience with working with software product development team on feature
  • enhancements
  • Understanding of best practices of Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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Apply for the Senior Systems Specialist position and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or
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