|Tier 2 Salesforce QTC Success Agent|
|Customer Success – Support Services and Renewals|
|US - Illinois - Chicago
|Tier 2 Salesforce QTC Success Agent
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win.
Salesforce CPQ extends the Salesforce Sales Cloud with fully integrated Quote-to-Cash (QTC) capabilities. Salesforce QTC has a talented team with unmatched cloud computing experience and a unique culture, totally focused on taking good care of our customers, partners, and employees. Join us!
Salesforce QTC innovative apps enable companies to easily and accurately manage the entire deal close process-from generating quotes and configuring orders to collecting cash-helping customers grow revenue faster than ever before.
Mission of this role is to…
The Tier 2 Success Agent provides the highest level of communication to customers in need of support. The Tier 2 Support Agent is responsible for supporting existing customers’ Salesforce Quote-to-Cash instances. The agent analyzes issues logged by customers, leverages product expertise and shares best practices to drive to case closure. The agent follows standard support practices and procedures while providing an excellent customer experience. The Tier 2 Support Agent plays a critical role in helping customers to realize the value of their software investment.
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