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Software Engineer - Customer Trust, Java Full Stack
Technology - Software Development
India - Hyderabad

Job Title: Software Engineer - Customer Trust, Java Full Stack
Job Location: Hyderabad

Customer Centric Engineer, Hyderabad R&D

Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 100,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

What you’ll be doing:

  • Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization

  • Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code

  • Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams

  • Providing timely information to customer facing teams to improve overall customer satisfaction

  • Mentoring Technical Support on technical issues and best practices

  • Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert

  • Championing Supportability and Debuggability initiatives throughout R&D

 

What we’re looking for:

  • Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company

  • Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits

  • Unparalleled troubleshooting and problem-solving skills

  • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management

  • Bachelor's Degree. BS or MS in Computer Science preferred.

    There are opportunities for international travel for training and mentoring, but this position requires no formal travel.

Required Technical Skills:

  • Fluency in an object oriented language; Java preferred
  • Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
  • Familiarity with core web technologies: HTTP, JSON, REST, XML
  • Experience using Linux environments, such as Ubuntu and/or CentOS
  • Experience with a known IDE: Eclipse or IntelliJ
 

Desired (optional) Technical Skills:

  • Previous Salesforce / Force.com development experience
  • Experience with mobile app development: iOS/Android Simulator 
  • Experience with Agile methodologies
  • Log parsing in Splunk
  • HTTP traffic analysis: Fiddler or Charles
  • Performance analysis: Java Flight Recorder, JMC
  • Experience with Oracle SQL developer
  • Front end development experience: Javascript, HTML5
  • Caching technologies: REDIS, Memcached

About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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