|Solution Engineer - Service Cloud|
|India - Mumbai
|The Service Cloud Solution Engineer is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle.
To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
The Solution Engineer will develop and manage programs designed to accelerate the growth of the Service Cloud business in Asia. As such, the Service Cloud Solution Engineer will collaborate on cross functional initiatives and with other international teams to move the business forward.
Responsibilities include: Evangelizing Service Cloud value to customers (including c-level execs and IT) and field teams ; Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable; Development of a technical sales strategy ; Configuring and effectively demonstrating our solutions in a way that closely reflects each customer’s business (tailored demonstrations) ; Discussing and proposing solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition ; Working well in a matrix organization, including AE field sales, SE service executives and implementation partners ; Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
The Service Cloud Solution Engineer works closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer.
Pre-sales, presales, pre sales, Contact Centre, Service Cloud, Customer Centre, field services, engineer management, solution consultant, PAAS, SAAS, technical sales, Sales Consultant, Solution Engineer, Solution Architect, Technical Account Manager
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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