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Solutions Support Engineer
Solution Engineering
US - Indiana - Indianapolis

Solutions Support Engineer

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Job Responsibilities

The Solutions Support Engineer is responsible for developing and supporting our global sales demonstration environments. They play a critical role in supporting our growing consultant and sales team, and have direct impact on winning strategic new business for the Salesforce Marketing Cloud.
  • Help support the Marketing Cloud’s company-wide demo account environments; assuring a reliable/consistent experience for the entire user base
  • Assist in account creation for new users, provide ongoing administrative support
  • Create and maintain training documentation and videos for the demo environments knowledge base.
  • Work closely with the Product Release teams to understand Beta programs and develop demo account release plans for major market releases
  • Work with Product Management to ensure the most cutting-edge technology is activated on the environment
  • Collaborate closely with the Sales Enablement team to activate new use cases into the field

Job Requirements

A successful candidate will be technically savvy and business proficient, and will thrive on ensuring our internal clients are successful with our tools. You’ll also:
  • Have a Bachelor’s Degree in Informatics, Computer Science, Interactive Design, Instructional Systems, Telecommunications, Information Systems, or related field
  • 2+ years relevant work experience
  • Experience managing a support ticketing queue
  • Experience with relational data architecture/schema a plus
  • Basic SQL query experience a plus

 

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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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