Salesforce Jobs and Careers - Join the #SalesforceOhana -
Success Specialist
Customer Success – Customer Management
Ireland - Dublin

Job Title: Success Specialist

Location: Dublin, Ireland



Description: is the enterprise cloud computing leader. Our technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways. With more than 100,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.


The Success Specialist engages with Customers to improve and accelerate their adoption of Salesforce solutions to help transform their business and achieve business objectives. This is accomplished through the delivery of a wide variety of Customer Programs (Onboarding, Accelerators, Customer Success engagements , etc.). These engagements are designed to increase product awareness, provide industry best practices, and drive business transformation and are delivered virtually via 1:1 or 1:many channels.


The Success Specialist plays a critical role within the Global Customer Success Centre, serving as a strategic advisor with tactical hands-on product expertise to support our customers. Accelerators are also part of the Cloud Services brand, an integrated suite of service offerings that help customers obtain results faster. This role also requires active participation in the Specialist global community to share customer success stories and best practice expertise.


This is an incredible opportunity to become part of a leading team of experts to drive growth and expertise across the most innovative company in the world, and help define the vision and usage for the next generation of Cloud solutions.


Job Responsibilities:

  • Facilitate high impact, cloud-specific customer engagements virtually targeted at all levels of an organization (C--level, VP, Mid--Level Management and Project Team) to drive stronger product adoption and transform organizations.

  • Ensure engagements address specific target areas within defined scope and address Customers' corresponding concrete business goals.

  • Drive business and technical requirements discussions with Customers and provide relevant best practice recommendations.

  • Deliver accelerators within estimated delivery times to maintain utilization target while ensuring quality.

  • Maintain and ensure accurate forecasting and engagement details of Accelerator deliveries

  • Follow-up on CSAT survey and business outcome responses, sharing ongoing feedback into the program team.

  • Apply project management skills to effectively manage and complete multiple simultaneous Accelerator engagements within defined timelines and quality guidelines.

  • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.

  • Promote additional Accelerators, Services and best practices that align to the Customer's Salesforce Success Journey.

  • Develop productive relationships with internal teams, providing thought leadership and closed loop feedback.

  • Maintain and grow technology and domain expertise, staying current on all related products and services.


Minimum Qualifications:


  • Prior consulting experience and understanding of industry best practices.

  • Strong presentation skills with the ability to lead fast-paced consulting engagements and effectively tailor messaging based on the audience and subject matter in a virtual manner.

  • Understanding of the fundamentals of Cloud products and how they should be leveraged to solve business challenges.

  • Ability to present recommended solutions and obtain Customer acceptance to solution design.

  • Strong aptitude toward communicating complex business and technical concepts in a virtual manner.

  • Strong communications skills, both written and verbal with an ability to effectively develop materials that are appropriate for the audience and evangelize key concepts and best practices.

  • A passion for continued education in new technologies and functionality, as well as being involved in projects that push the capabilities of existing technologies.

  • Ability to collaborate with teams of all shapes and sizes while also being able to work independently as a self- starter.

  • Relevant implementation experience with one or more Cloud products.


Preferred Qualifications:


  • Fluency in English is required and another European language is highly desirable

  • Certified in at least 1 Salesforce offering based on area of specialization (Administrator, Advanced Administrator, Developer, Sales Cloud Consultant or Service Cloud Consultant (depending on Cloud focus)).

  • Strong experience in mapping specific business requirements to product features.

  • 5+ years of relevant experience in Professional Services, Sales and/or Customer Support.

1+ year of systems integration and/or implementation experience.

Would you like to apply to this job?

Apply for the Success Specialist position and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or
EEO - It's the law.

Accessibility – If you require accessibility assistance applying for open positions please contact the Recruiting Department.

Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Join the #SalesforceOhana Search jobs ›
Follow us

Live Chat
Previous MonthNext Month