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Senior Technical Writer, Platform Services
Technology - Technical Documentation
US - California - San Francisco (HQ)
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Come work at a fun, high energy company that truly values diversity, giving back, innovation, and that can-do attitude! You have a talent for clarifying complex jargon infested stuff and producing clear, concise, and engaging content. You’ll edit or create Trailhead modules (, and might also work on reference docs, templates, UI text, walkthroughs, API docs, diagrams, guidelines, process docs, user guides, presentations, best practices, and sites.


What we care about:

  • You write clear concise documentation for complex technical and business content (from scratch and within existing docs).
  • You like to dig into the stuff you’re writing about so you understand not just how it works, but why it matters to the people using it. You serve as the voice of our users when collaborating with scrum teams or subject matter experts.
  • You have a background in curriculum development and have thought about how people learn.
  • You aren’t intimidated by code. You may not be a hard-core programmer, but you can read basic code samples and are willing to learn how to write or tweak them. You’re also willing to dig into the code to better understand what’s going on or to tweak samples to make them shine in a doc context.
  • You aren’t intimidated by business processes either. The idea of helping partners figure out how to run successful businesses intrigues you.
  • You enjoy figuring out the best way to get customers the info they need (when and where they need it) and finding ways of connecting with the folks who use our content to get their feedback.
  • You have experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.
  • You’ve written as part of your job and have samples to show it.
  • You are self sufficient, flexible and open enough to adopt our style and processes, but you aren’t afraid to make suggestions that could benefit the team.
  • You like being part of a team, so you share information freely and enjoy communicating with others about what you are doing and why it matters. And you have no problem working with teams that are geographically dispersed.
  • You can juggle multiple projects with good humor, while still being able to prioritize between the must-haves and nice-to-haves.

Required Experience/Skills:

  • 3+ years of professional writing, or equivalent software development experience with a demonstrated ability to write concise prose
  • Ability to meet tight deadlines
  • Ability to read code and basic understanding of object-oriented programming
  • Working knowledge of XML or HTML
  • Ability to learn new technologies quickly
  • Great people and communication skills
  • Focus on quality and details
  • Strong team player
  • Customer advocate
  • Bachelor’s degree

Desired Experience/Skills:

  • Experience with Salesforce
  • Experience as a curriculum development
  • Experience with source control software such as Perforce
  • Experience with XML-based authoring tools such as Oxygen
  • Knowledge of DITA and structured authoring
  • Bachelor’s degree in a technical or communications field

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named Forbes "World's Most Innovative Company" in 2017 and one of Forbes's "World's Most Innovative Company" the previous five years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


*LI-Y and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or
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Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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