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Staff/Lead Technical Writer, Einstein
Technology - Technical Documentation
US - California - San Francisco (HQ)
US - Remote
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Hi, we’re the Salesforce Documentation and User Assistance Team (well, that’s the name on our birth certificate and passport, but please call us the Doc Team). Please allow us to introduce ourselves.

  • We’re nerdily passionate about creating awesome docs of all sorts for our customers, from UI text to walkthroughs, from online help to Trailhead modules, from release notes to developer guides, and from videos to implementation guides.
  • Based in San Francisco, we’re also spread around North America. Shout out to Brooklyn, Rhode Island, Virginia, Florida, Seattle, Portland, rural eastern Oregon, Fresno, San Diego, and Vancouver!
  • We’re serious about the stuff a doc team should be serious about—like developing a smart content strategy and constantly looking for new and better ways to get our users the info they need when and where they need it—and are equally serious about having fun. The highlight of our team’s planning meeting last year? A genre-bending musical spectacular created by and starring folks from across the team. (Look out, Hamilton!)
  • We enjoy long walks on the beach, a nice relaxing beverage at the end of a long day, and making the world a better place (for real: our team averaged over 30 volunteer hours per person last year).

Salesforce Einstein is artificial intelligence (AI) built right into the Salesforce platform. It delivers advanced AI capabilities to sales, service, marketing, and communities—and enables anyone to use clicks or code to build custom AI-powered apps that get smarter with every interaction. Now, everyone in every role and industry can use AI to be their best.


As the Lead Einstein Doc Coordinator and Writer, you'll serve as point of contact for all things Einstein on the Doc Team. That means you'll:

  • Track all Einstein features and writers across Salesforce
  • Develop and provide resources to support Einstein writers, including guidelines on content strategy, release notes, UI text, and more
  • Meet regularly with Einstein counterparts in other departments, including technology, customer support, Salesforce University, and product marketing
  • Evangelize the Doc Einstein strategy with doc writers, doc managers, and Einstein leaders

In this role you’ll also serve as the doc writer for Einstein Builder, a project that allows Salesforce administrators to add custom predictions and other AI-based features to applications without having to write a single line of code. You’ll need to understand the data science that’s happening in the background and translate it into terminology that anyone can understand, in an engaging, friendly way. Then you’ll author the UI text, videos, trailhead modules, and help content that are necessary for a successful launch.


But enough about us! Let’s talk about you.


Our ideal team member:

  • Has experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences. Maybe that means you have past experience as a technical writer, or maybe it means you come from the world of teaching, curriculum development, scientific journalism, or some other realm.
  • Knows that being a documentation star involves way more than just putting pen to paper (or, well, fingers to keyboard). It also involves digging into the stuff you’re writing about so you understand not just how it works, but why it matters to the people using it; serving as the voice of our users when collaborating with scrum teams; figuring out the best way to get customers the info they need when and where they need it; and finding ways of connecting with the folks who use our docs to get their feedback.
  • Has the flexibility and openness to adopt our team’s style, processes, and practices, but isn’t afraid to suggest improvements that will benefit our writers, our collaborators, or our customers.
  • Is an excellent juggler. Bonus points if you can literally juggle, but what’s most important is that you’re able to handle multiple tasks, projects, and initiatives at the same time while also keeping your cool.
  • Really enjoys working closely as part of a team, and has the people and communication skills to do that well, and can also carve out focused time in a busy day to get work done independently.
  • Loves writing for a variety of audiences, from end users to admins to developers. You may have your favorite kind of user, but you can write content that will be engaging and informative for anyone.

It’s fantastic if you also happen to have experience with writing about AI and machine-learning-based applications, and/or the tools, technologies, and practices we use on the doc team, such as:

  • Source control software such as Perforce
  • An XML editor like Oxygen
  • DITA/structured writing
  • Peer editing
  • The Agile approach to development

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named Forbes "World's Most Innovative Company" in 2017 and one of Forbes's "World's Most Innovative Company" the previous five years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


*LI-Y and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or
EEO - It's the law.

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